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TERMS OF BUSINESS
1. GENERAL CONDITIONS
The order binds GERMA TRADE doo and the customer.
2. ORDERING
Orders are accepted at GERMA TRADE doo by mail and e-mail: office@fire-destroyer.com. A written order form for companies must contain: company name, exact delivery address, contact person, tax number, personal identification number, telephone number. The order form has the status of a contract for the buyer and seller.
3. ORDER CONFIRMATION
The order will be stored on paper and in electronic form at the headquarters of GERMA TRADE doo.
4. PRICES
Prices are in EUR and are valid from 22. 02. 2025 until the price list changes or until stocks run out. All prices include 22% VAT. Prices do not include delivery. Delivery costs depend on the delivery service. We reserve the right to change prices without prior notice due to exchange rate changes, technical improvements or changes to items.
5. METHOD OF PAYMENT
Legal entities or individuals can pay for ordered goods by invoice.
6. DELIVERY
All orders placed before 12 noon will be sent by parcel delivery the next working day, or if otherwise, we will notify you by e-mail or by phone.
Slovenia
Up to €200 €12.20, over €200 of purchase FREE.
Europe
Up to €200 | €23, over €1000 purchase FREE
Outside the EU
The cost of postage according to the valid DHL price list, which the buyer pays to the delivery person upon receipt of the goods.
7. COMPLAINTS AND RETURNS
You are entitled to make a complaint in accordance with the provisions of the Consumer Protection Act (ZVP), which determines the procedures for filing complaints on products or services.
Please report and describe any complaints by e-mail: office@fire-destroyer.com.
8. WITHDRAWAL FROM THE ORDER
You can withdraw from the order within 14 calendar days without giving a reason. If you have already received the goods, you must notify us in writing of withdrawal from the contract within 14 days of receipt. The goods must be returned undamaged, in their original packaging with no signs of an attempt to open them, and unused goods in UNCHANGED quantities (apparatus, instructions, associated parts, packaging, etc.), unless the goods are destroyed, damaged, lost or their quantity is reduced without being it's the buyer's fault. You must attach a copy of the invoice. The company GERMA TRADE doo returns the purchase price no later than 30 days from the date of receipt of the notice of withdrawal from the contract. The cost charged to the consumer upon withdrawal from the contract is the cost of returning the goods, the cost of packaging and delivery by the provider, and the cost of the bank transaction resulting from the refund of the purchase price. The buyer loses the possibility of withdrawing from the order due to a defect in the item, if he cannot return the item or cannot return it in the condition in which he received it.
NOT ACCEPTING PACKAGES:
If you do not collect the package without a written notice of withdrawal from the contract to office@fire-destroyer.com, we will be forced to charge you for the costs of shipping and returning the package.
9. DATA PROTECTION
GERMA TRADE doo undertakes to protect all personal data. These will be used exclusively for sending informational material, offers, invoices and other necessary communication. We will not pass your data on to a third party under any circumstances.
10. WARRANTY CONDITIONS
The warranty card applies to products that are purchased on the basis of the attached invoice, and the date of sale is the date on the invoice. The warranty is claimed with an invoice or a copy and a certified warranty card. In the case of products with a warranty period, it is specially marked. The warranty does not apply to interventions that are the result of consumer use!
The warranty is enforced at the authorized service center listed on the warranty card. All defects, as a result of a defect in the material or in the assembly or so-called "material defects" that occur during the warranty period will be repaired free of charge.
If you would like additional information regarding authorized services and warranty, please send your question to office@fire-destroyer.com.
11. OTHER TERMS
In case of late payment, we reserve the right to charge interest on late payment in accordance with the Act on late payment interest rates and to charge reminder and collection costs. For other rights and obligations, valid legal provisions apply. All disputes will be resolved amicably by the parties. If we could not reach an agreement, the dispute will be resolved by a competent court.